As a business owner, you might be concerned that implementing a CRM system like Zoho could be too complex or tech-heavy for your team. At FWRD 24/7 help, we understand these concerns, and we’re here to assure you that mastering Zoho CRM doesn’t have to be daunting. Our team of experts is committed to providing tailored Zoho training, guiding you through every step of the process, and ensuring you can confidently use Zoho to drive your business growth.
Here’s a closer look at the Zoho Training Services!
1. Remote Training
We deliver this training service using Zoho Meeting, a video conferencing software that allows us to support Zoho users across the globe. We use a combination of face-to-camera and screen-sharing functionality to explain the key processes and demonstrate how Zoho works in practice for your specific business use case.
2. Custom Training
We understand that generic training guides are often more of a hindrance than a help, which is why we produce custom training documents tailored to your unique operational processes. In addition to detailed user guides, we also record custom training videos demonstrating your personalised solution, step by step. This valuable intellectual property can be used repeatedly by both current and future members of your team.
3. One-to-One Training
FWRD loves to train business owners one-on-one to set them on the right path for growth. For larger companies, we recommend nominating a CRM champion within your organisation who can become the go-to person for all things related to Zoho. Our role is to train the trainer and ensure they are fully up to speed on the best practices recommended for your company.
4. Online Training
FWRD’s online training vault is packed over 100 training videos and step by step user guides, covering everything you need to know about Zoho CRM. This on-demand training style means you can access what you need when it suits you, allowing you to work at your own pace. We are committed to continually updating the content every time new features roll out.
5. Group Training
FWRD is experienced in delivering workshop or seminar-style training to groups of all sizes. We can advise you on the content to cover, depending on your team’s current level of experience, or we can follow your direction to create a training program of your choice. Our primary goal is to ensure a smooth change management process and to help your team feel confident using the software, generating excitement about the transition.
After completing our training, your team will be well-equipped to navigate Zoho CRM with ease. You’ll move beyond the initial hurdles that many businesses face when adopting new software and quickly become proficient in using Zoho’s robust features.
FWRD 24/7 Help
Our ultimate goal is to accelerate your team’s learning curve, allowing you to leverage Zoho’s full potential as quickly as possible.
Not sure which training service best suits your needs? Get in touch with us today, and one of our FWRD consultants will help you choose the right training program for your business. We're here to ensure you get the most out of Zoho CRM, no matter where you are in your journey.
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