UK Zoho Partner

FWRD work exclusively with the Zoho software suite so all our services are centred around implementing and supporting this extensive suite of cloud-based applications. This includes Zoho Implementations, Zoho Clean-Ups, Zoho Support, Zoho Training, Zoho Integrations, Data Migration into Zoho, Custom Applications, Project Management and Process Mapping. For more information on any of these services, click HERE.

Whilst you can and some do, we strongly recommend you don't. Here's why: 1) Complexity - Zoho CRM is an extensive piece of software with a lot of features. It can be difficult to navigate and set up without the help of an expert. We have seen many businesses attempt to do this internally and then come to us for an overhaul because they have got themselves into a mess. 2) Support - If you encounter any problems or roadblocks when using Zoho CRM or trying to set it up, you'll need to rely on the Zoho support team to resolve them. This can be frustrating and time-consuming, in part because it's difficult for end users to effectively explain what they are experiencing and what they are trying to achieve in order the meet the specific requirements of their business. We take all of this stress off your hands to ensure a smooth delivery. 3) Upkeep - Zoho CRM requires regular updates and maintenance in order to continue to support the changing needs of your business. This can be a hassle if you're not familiar with the software and deflects your teams time and attention away from their role in the business. We can help you ensure the system is always working at an optimum level to eliminate any down-time. 4) Expertise - Zoho CRM offers a lot of features and benefits. However, these can be difficult to realize if you're not familiar with the software. Getting the most out of Zoho CRM requires the kind of knowledge and expertise that can only come from plenty of experience. If you don't have this, you're likely to miss out on key features and benefits. 5) Cost - The investment required to implement a new CRM system and set it up correctly can be significant. We can help you maximise the software's capabilities and take advantage of all the features that offer value to your business. The goal is to maximise the return on your investment by improving productivity and output across the board. 6) Time - Zoho CRM can take a significant amount of time to set up and learn. This can be frustrating for busy users who don't have the availability to learn a new system from scratch. Consider what is the most effective use of your time, learning the steps of how to set-up a software system that you may only need to do once, or doing your actual job. 7) Integrations - Often Zoho CRM needs to be integrated with other software in order to streamline your entire operational processes. This is typically specialist work and requires the input of a developer with expertise in coding to achieve the required outcome. 8) Customization - One of Zoho CRM's main strengths is that it is highly customizable, however, if you're not careful, you can end up building a Frankenstein that is not fit for purpose. Our aim is always to customise the system to make it as simple to use as possible whilst capturing all the data required to build effective business intelligence reports. 9) Implementation - Zoho CRM needs to be implemented correctly in order to work properly. This can be a challenge for businesses who don't have the resources or expertise to do so. Working with an experienced partner to customise your system from the start, ensures you'll get it right first time. This is important as undoing things that have been implemented incorrectly can be both painful and costly. 10) User Adoption - Your teams willingness to use the software will make or break the success of the project. If the software is not set-up correctly, your team will be reluctant to use it, and if user adoption is low, the project will ultimately fail. We can help to ensure your team are confident in using the software to take advantage of all the relevant features to their role. In conclusion, we recommend that businesses seek an experienced partner to help you with your Zoho CRM implementation. This will ensure that you get the most out of the software and avoid any headaches down the line. If you're looking for help implementing Zoho CRM, we recommend that you check out our services. We're experts in Zoho CRM and can help you get the most out of the software. Contact us today to learn more about what we can do for you.

After more than a decade of implementing software solutions for a wide range of businesses, we now understand that fixed fee projects don't work well for anyone. As a result we take a more agile approach and don't lock our clients into fixed fee contracts. There is no minimum spend requirement, you just 'pay-as-you-need'. We work under two flat hourly rates, one for Development and Support and one for Project Management. To better understand how we scope and estimate our projects, contact us today for more information.

This is a difficult question to answer as it depends on several factors; the size/scope of the project, the start date and your teams availability to support the project. Due to our continually growing team, we typically have resources available to start a new project immediately. To give you an indication of how long it will take to complete the project, we will need to firm up the project scope with you first. If you have a required delivery date due a specific deadline, we can work with you to achieve this.