From our experience, we have recognised that clients who don’t dedicate the time to work through the training made available, will not feel confident in using the software and are therefore less likely to deem the project to be an overall success.
For this reason, the terms of our Zoho CRM implementation packages includes a minimum three-month subscription of our online training platform, in addition to the upfront package fee. This a mandatory requirement to proceeding with the project for all FWRD clients.
For Perth based businesses we also offer additional in-house training for your team at a flat hourly rate. Alternatively, we can provide remote training to businesses further afield using online meeting and screen share software.
We are available to provide ongoing remote support by utilising online meeting and screen sharing software. Our hourly support rate is $100AUD which can billed in 15 minute increments to suit your requirements.
Any data you input into Zoho CRM remains the property of your organisation and you are free to export it in its entirety at any given time. The data will be exported into CSV (Excel) spreadsheets leaving you free to import it into other systems should your require.
Zoho can integrate with any other cloud based software program that has open API’s (Application Program Interface). An API is a set of routines, protocols, and tools for building software applications and specifies how software components should interact.
There is already a multitude of software programs that integrate with Zoho CRM covering a huge range business operations. Many of these are Zoho applications e.g Zoho Campaigns, Zoho Projects & Zoho Survey, however there are many 3rd party programs that already integrate with Zoho thanks to the use of software connectors. For a current list of the most popular platforms, click HERE.
If you don’t see the program you are looking to integrate on this list, Contact Us so we can scope your requirements and give you an indication of feasibility and costings.
As a cloud-based organisation, the reputation of Zoho hangs on its ability to keep your data private and secure. As such the company go to extreme lengths to ensure your data is protected. Even the Zoho support team do not have access to your account with your prior approval. For further reassurance, click HERE